ExtJS 라이선스 PayPal 구매 실패기...

2010.02.05. 추가사항
1) Pay Pal 포기.
2) orders@extjs.com 에 메일을 보내서 Invocie보내 달라고 했음.
3) Invoice를 관리팀 직원에게 넘겨줌 > 은행가서 외환송금함.
4) 송금결과증(전신문조회)를 스캔해서 ExtJS에 보냄.
- Pay Pal보다 이게 훨씬 편함. :)

형상관리 솔루션 실루엣을 개발하고 판매하는 입장에, 다른 회사의 SW를 당연히 구매 해야 한다는 것이 원칙입니다만.

실루엣 Workflow 개발에 사용하는 ExtJS 라이선스 구매는 상당히 까다롭군요.

이제까지 Share*It 등의 SW판매대행 사이트에서 구매를 하면서, 단 한번의 애로사항도 격지 못했던 저로서는 더 당혹스럽기 그지 없습니다.

ExtJS 라이선스의  경우, Google Check와 Pay Pal을 사용한 결재를 지원하고 있는데.
- Google Check의 경우 "Korea"를 지원하지 않는군요. 이유가 뭘까요?
- Pay Pal의 경우 $2,000 이상인 경우 이런 저런 이유로 Internal Block인 경우가 많은가 봅니다.

Sorry, your payment won't go through. To make it work, you'll need to add money to your account and pay with your PayPal balance.

달랑 이런 메시지 하나만 던져주는 센스라니..

구글링을 해보면, 기다리든지, 될때가지 해 보던지 라고 하는데...

어쩔수 없이 Pay Pal에 메일을 보내기로 합니다.

Dear Information Champ,

Thank you for contacting PayPal, my name is Mishelle and I regret the
delay in responding to your service request. I understand that you have
concerns with a payment you initiated not being completed. I can see the
importance of this issue so allow me to help you now.
 
A review of your account shows that you have a good account standing and
you have a 'Verified' PayPal account which means that you may send any
amount that your personal credit card limit would allow. However,
looking further in your account, it shows that your payment of $2,289.00
USD has been stopped by our internal security system.
 
To provide one of the safest online payment methods PayPal reviews every
payment before it's approved. Occasionally, we may block the use of a
particular card or your balance if there may be a higher-than-normal
level of risk associated with the transaction.
 
When a payment is blocked, this is not a reflection of you or your
account activities. Our internal security system is an automated system
which reviews all of the details of every payment that is made through
PayPal. It has been designed to recognize patterns that could result in
buyer complaints, unauthorized claims or chargebacks. This is similar to
the way your bank or credit card issuer approves transactions.
 
For fraud prevention reasons, I cannot see what aspect of this payment
has caused our internal security system to intervene. Neither can I
override or manually change the security settings to allow your payment
to go through.

Since your payment has been blocked, you can:
 
    * Attempt to make the payment from a different card
    * Attempt to make the payment at a different time
    * Ensure that you are making your payment from your country of
residence. If possible attempt to complete the payment from your home
computer or the computer you most frequently use to access your PayPal
account.
 
We regret any inconvenience this may have caused and we advise that you
contact your seller and inform them why the payment has not been
completed yet. If the seller accepts payments through PayPal they will
be familiar with your situation.

Thanks for sharing your concerns with us. We value what you have to say,
and we know situations like this can be difficult. If you have more
questions and if there is anything you want to know more about PayPal,
please visit www.paypal.com and our Help Center by clicking "Help" in
the top right corner of any PayPal page.

Sincerely,
Mishelle
PayPal, an eBay Company

Copyright © 1999-2010 PayPal. All rights reserved.
Consumer advisory - PayPal Pte. Ltd., the holder of PayPal's stored
value facility, does not require the approval of the Monetary Authority
of Singapore.  Users are advised to read the terms and conditions
carefully.

결국, 요약해 보면
* Attempt to make the payment from a different card
* Attempt to make the payment at a different time
* Ensure that you are making your payment from your country of
residence. If possible attempt to complete the payment from your home
computer or the computer you most frequently use to access your PayPal
account.

아! 실루엣 Workflow 짤방이나 올리면서 일단 상황을 지켜봐야 하겠습니다.

ExtJS로 만든 5번째 프로젝트 화면입니다. 처음 ExtJS 자료를 구하던 시점에 진짜로 구축된 사례가 없어서 고민했던것이 주마등처럼 스쳐갑니다.

이제는 실루엣 개발팀이 ExtJS는 거의 귀신처럼 사용하거든요 :)

형상관리 실루엣 Workflow 커스터마이징 사례 1

형상관리 실루엣 Workflow 커스터마이징 사례 2

형상관리 실루엣 Workflow 커스터마이징 사례 3